Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Account information: Your account identifier, display name, profile information and preferences associated with Prentzas ID and Prentzas AI.

Conversations and content: Messages, prompts, AI-generated responses, group conversations, uploaded profile images and other information you choose to share.

Service activity: Information relating to your use of the platform, including relevant account activity, usage limits and service interactions.

Technical information: Information reasonably necessary to operate and secure the service, such as session information, IP addresses, device or browser details, and security or error records.

We aim to collect and process only information reasonably necessary for the purposes described in this Policy.

2. How We Use Information

We use information to:

• Provide and maintain Prentzas AI.
• Deliver AI assistance and requested features.
• Store and display conversations and account preferences.
• Enable communication and collaboration in groups.
• Retrieve relevant information from the internet when appropriate.
• Maintain platform security and prevent misuse.
• Diagnose problems and improve service reliability.
• Respond to support and privacy requests.
• Meet applicable legal obligations.

Depending on the purpose, the applicable legal grounds may include performance of our agreement with you, legitimate interests in protecting and operating the service, compliance with legal obligations, or consent where required.

3. AI Services and External Providers

To provide certain features, Prentzas AI may work with trusted external technology and service providers.

Relevant information, including parts of your conversations, prompts, generated responses or search requests, may be processed by such providers where necessary to deliver AI assistance, improve the relevance of internet-assisted answers, support service availability or perform appropriate safety checks.

We seek to limit this processing to what is necessary for the relevant purpose.

Where required, we use appropriate contractual and data protection safeguards when working with service providers or transferring personal information internationally.

4. Conversations and Groups

Private conversations are associated with your account and are not made publicly available through Prentzas AI.

When you participate in a group, content you share may be accessible to other authorized members of that group.

We process conversation information to provide messaging, conversation history, AI assistance and related features.

You should avoid sharing personal or confidential information that is unnecessary for your request.

5. Data Security

We use technical and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration and misuse.

These measures include secure communications, authentication, access controls and appropriate operational security practices.

Despite these efforts, no internet-based service can guarantee absolute security.

6. Data Retention and Deletion

Conversation information is generally retained while the relevant account or conversation remains active, unless you delete it through an available feature or request its removal.

Certain information may be retained for longer where reasonably necessary to meet legal obligations, protect the service, resolve disputes, investigate misuse or maintain security.

Residual copies may remain temporarily in backups until they are removed according to applicable backup retention procedures.

Other categories of information are retained only for periods appropriate to their purposes, taking account of applicable legal obligations and operational needs.

To request deletion of personal information or assistance with an account-related request, contact [email protected].

7. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal data, correction of inaccurate information, erasure, restriction of processing, data portability or objection to certain processing.

Where processing relies on consent, you may withdraw that consent where applicable.

You may also lodge a complaint with a competent data protection authority, including the Hellenic Data Protection Authority where applicable.

For privacy requests, contact [email protected].

We may need to verify your identity before fulfilling a request and will handle requests within applicable legal time limits.

8. Cookies and Sessions

Prentzas AI uses essential cookies and similar technologies to support authentication, maintain account sessions, preserve necessary preferences and protect the platform.

If non-essential tracking technologies are introduced, we will provide any additional information or choices required by applicable law.

9. International Data Processing

Some external service providers may process information in countries outside the European Economic Area.

Where such processing takes place, we assess the applicable transfer requirements and use appropriate safeguards as required by data protection law.

Information about applicable safeguards may be requested through our support contact.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, privacy practices or applicable law.

Any updated version will be published here with a revised effective date. We will provide additional notice where legally required.

11. Contact

For questions about privacy or personal information, contact:

Prentzas AI
Operator and Data Controller: Dimitris Prentzas
Email: [email protected]
Website: https://ai.prentzas.online